Tag: consumer
NEWS May 07, 2026 Delta Is Facing a $5 Million Lawsuit for Allegedly Steering Passengers Away From Cash Refunds They Had Already Paid For A class action lawsuit filed in a New York district court on May 1, 2026 has placed Delta Air Lines at the centre of one of the most pointed consumer protection challenges in recent US aviation history, accusing the Atlanta-based carrier of deliberately designing its cancellation website to push passengers who purchased fully refundable tickets toward an inferior, expiring electronic credit rather than the cash refund they contractually paid a premium to receive. Read More →
NEWS Apr 24, 2026 A Single Social Media Reply About Cookies and Cache Has Landed JetBlue in Federal Court What began as a customer complaint about a $230 airfare increase on the social media platform X has escalated rapidly into a federal class action lawsuit, congressional scrutiny, and a nationwide conversation about one of the most contentious emerging practices in consumer commerce, surveillance pricing. Read More →
INFORMATIONAL Apr 06, 2026 Analysis: How Spirit Airlines Changed Airline Pricing, then Paid the Price How Spirit Airlines revolutionized travel: The "Bare Fare" model, the impact of Ben Baldanza, and how legacy carriers like Delta and United adapted to compete with the budget giant. Read More →
ROUTES Dec 31, 1969 Southwest Continues to Expand Despite Pandemic Southwest Airlines has recently expanded its hubs both through renovations and planned new routes despite the coronavirus pandemic. Beginning in late 2020, Southwest will begin seasonal service from Denver (DEN) and Dallas Love Field (DAL) to Steamboat Springs, Colorado (HDN). Read More →