Flight BA195 of British Airways had reached Newfoundland, Canada, from Heathrow Airport when a minor technical issue on Monday forced it to turn back.
The Times reported that the plane was approaching Canada when one of its Rolls-Royce Trent engines displayed a warning message.
Almost 216 passengers on board had to endure a 9-hour "flight to nowhere". In total, it traveled 7,779 km (4,834 miles), according to the tracking website FlightRadar24.
In a statement, the airline said, "The flight returned to London Heathrow as a precaution due to a minor technical issue. It landed safely, and customers disembarked as normal."
"We've apologized to our customers for the disruption to their journey", the B.A. spokesman stated.
The problem was identified with one of the plane's Rolls-Royce Trent engines. Although the issue didn't pose an immediate safety risk, it required inspection and potential engineering work.
Instead of proceeding to Houston or diverting to another U.S. airport where British Airways has limited engineering resources, the airline directed the plane to return to Heathrow, where a British Airways maintenance base is located.
Flights from London to George Bush Intercontinental Airport in Houston normally take approximately ten hours and 15 minutes to complete.
British Airways arranged alternative flights to Houston for the passengers and apologized to customers for the disruption. Hotels and details on how to claim any additional expenses were supplied.
Meanwhile, the incident elicited various reactions from social media users; some even shared their unfortunate flight experiences.
"Why don't alliances agree to service each other's planes? A divert to DFW, ORD, or even Tulsa could have saved a lot of headaches", one commenter said.
"This total disregard for their passenger's itineraries doesn't surprise me. I've had bad experiences with British Airways because of poor customer service and their total disregard for their passenger's welfare. I will never fly their airline again", another said.
"I was on a flight from JFK to Heathrow last week, and we pulled away from the gate and then sat there for about 40 minutes before they even made any announcement of what was wrong (very vague - something mechanical got sorted) and how it would affect the flight timing.
I'm not very impressed with B.A.’sinflight communication", one Facebook user remarked.
While some were upset, others found humor in the situation.
One joked, "So close and yet so far." Another quipped, "Hope they served a different meal on the backup flight."
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