During a flight from San Francisco to Jackson Hole, Wyoming, on August 8 2024, an Alaska Airlines pilot had admitted to passengers that he wasn't qualified to land at the destination. Following the announcement came additional stress and problems for the passengers on board.

What seemed like a routine Alaskan Airlines flight instantly went south when the unnamed pilot announced into the speakers that he didn't have the certifications to land the plane at Jackson Hole.

"Hey, I’m really sorry, folks. But due to me not having the proper qualification to land in Jackson Hole, we need to divert to Salt Lake City, Utah. We’ll keep you posted on the next steps."

Reddit user babecityrecords was allegedly part of the flight and had more details to share on the Reddit forum. The passenger reveals that the plane was nearing the Jackson Hole Airport before the abrupt announcement, leading to a 270-mile detour south to Salt Lake City.
 

The plane experienced a "bumpy" landing in Salt Lake, but it wasn't for another hour and a half before a new pilot could board the plane and take it to Jackson Hole. Once the plane finally touched down at Jackson Hole Airport, the flight concluded about three hours behind schedule with another scary landing, according to babecityrecords.
 

Official Response From SkyWest

Following the flight, passengers had a lot of questions about why the flight occurred the way it did. Some experts claim that the elevation of Jackson Hole airport coupled with its geography — specifically, being in the middle of the Teton Mountain Range — would make the landing from San Francisco difficult.

SkyWest Airlines, who managed the flight, posted a statement following the awkward travel to Jackson Hole:

"On Thursday, Aug. 8, SkyWest Airlines flight 3491, operating as Alaska Airlines from San Francisco to Jackson Hole, Wyoming, landed for a short time in Salt Lake City to correct a paperwork error related to the flight crew. The flight continued to Jackson Hole after a delay while a new pilot was secured to operate the flight. All pilots involved were qualified to fly and land the aircraft; the flight diverted from Jackson Hole due to an internal administrative error and out of abundance of caution. We apologize to customers for the inconvenience and are conducting an internal review to ensure a similar situation does not occur in the future."

An "administrative error" likely means that the committee or department responsible for booking the flight made a mistake, adding credence to the belief that the plane likely wasn't supposed to fly directly from San Francisco to Jackson Hole. 
 

While this route is doable, the diversion was likely done to prioritize safety over timeliness. Still, the passengers, according to babecityrecords, would have appreciated clarification and better transparency in addressing the situation during the flight rather than leaving passengers with great uncertainty and worry.