MONDAY JAN 27, 2025
×
Search AeroXplorer
Alaska Airlines Grounds Flights in Seattle After Significant IT Outage

Alaska Airlines Grounds Flights in Seattle After Significant IT Outage

BY JOE GVORA Published on September 23, 2024 0 COMMENTS

 

Photo: Aeroxplorer | Watts Brooks


Alaska Airlines had declared on X that it was "experiencing a significant IT outage". While brief on Sunday evening, this outage was said to have affected hundreds of flights arriving at Seattle-Tacoma (Sea-Tac) International Airport.

 

Errors In The Emerald City

 



ADVERTISEMENT • REMOVE ALL ADS

 

Alaska Airlines underwent technical difficulties on Sunday evening, which prevented the airline from completing flights successfully to Seattle, Washington. As a result, flights en route to Seattle had to be grounded, keeping places ready for takeoff on the runway for at least an hour.


According to FlightAware, a total of 248 Alaska Airlines flights were delayed on Sunday, with five more being canceled. Three flights arriving to Seattle were canceled and 149 flights were delayed.

 

Sea-Tac is Alaska Airlines' largest hub which serves over 50 million passengers per year. Sunday's outage has reportedly affected 21% of the airport's total flights and 30% of the airline's total flights that day.

 

Other passengers claimed that Alaska Airlines flights to Portland, Oregon were also affected, with planes being "stuck on the tarmac" and not being approved for takeoff.

 

Alaska Airlines stated to the press at 10:00 p.m. PT:

 

“Earlier this evening we experienced an IT issue that caused significant disruption to our operation — including delayed flights. We also requested a ground stop at SEA so we could clear the aircraft congestion on the ground. The issue has been resolved, but we expect residual impacts on our operation. We sincerely apologize to our guests who are impacted and are working to get all our guests to their destinations.”

 

Photo: Aeroxplorer | Andrew Salisbury

 

The airline identified the issue as a "certificate issue that impacted multiple systems". Unlike the cyberattack that has affected the airport since last month, there doesn't appear to be any signs of malicious behavior from hackers this time around.

 

A History Of Alaska Airlines Tech Issues

 



ADVERTISEMENT • REMOVE ALL ADS

 

The last time Alaska Airlines had a tech-related outage was in the past April, when the airline had to ground flights due to an issue that affected how its systems "calculate weight and balance" This issue occurred when an upgrade was being made to systems, according to the airline.

A network outage caused significant delays for the airline back in October 2012. 

 

Back when Alaska Airlines relied on Sprint for internet connectivity, a fiber optic cable was cut, which prevented travelers from checking in and ordering tickets.

 

In March 2011, an overnight computer outage occurred, in which a "central computer system" that curated flights was shut down and caused flights to be delayed by over two hours or more.

 

The problems have since been solved at Alaska Airlines, but the airline still has a message: 

"Flight delays: If you are traveling today, please check your flight status before leaving for the airport. If your schedule allows, please change or cancel your flight. We apologize for the inconvenience and are working quickly to resolve the issue.”

 AeroXplorer is on Telegram! Subscribe to the AeroXplorer Telegram Channel to receive aviation news updates as soon as they are released. View Channel 
Joe Gvora
I'm a content specialist that has written content for multiple Fortune 500 companies. I have written travel blogs and news for many businesses spanning from local businesses overseas to big tech corporations. Learning new things is my favorite part of writing.

Comments (0)

Add Your Comment

SHARE




TAGS

NEWS seattlesea-tacalaska airlinesnews

RECENTLY PUBLISHED

SpaceX Rocket Debris Forces Flight Delays for Qantas and SAA on Australia-South Africa Routes Qantas and South African Airways (SAA) have faced flight delays and cancellations on their routes between Australia and South Africa due to falling debris from SpaceX rockets, Elon Musk's aerospace company. NEWS READ MORE »
Jeju Air Black Box Flight Recorders Failed Minutes Before South Korean Plane Crash The black boxes of the Jeju Air Boeing 737-800 aircraft that crashed several weeks ago in Muan, South Korea, stopped working during the last four minutes of the flight. The crash killed 179 of the 181 people onboard. Without the flight data and cockpit voice recorders, investigators now face a significant setback as they lack crucial information that promised to shed light on the incident. NEWS READ MORE »
4-Hour Flight Airborne for Nearly 8 Hours Following "Stabilizer Issues" A Boeing 737-800 registered to UT Air made an emergency landing on January 7th. The flight, UT Air Flight 881, reportedly experienced "stabilizer issues" mid-flight, causing the aircraft to divert to Moscow Vnukovo Airport (VKO) 6 hours and 50 minutes after takeoff. None of the 173 passengers onboard were injured. NEWS READ MORE »


SHOP

$2999
NEW!AeroXplorer Aviation Sweater Use code AVGEEK for 10% off! BUY NOW

FOLLOW US ONLINE