Inside Southwest Airlines' Controversial Policy for Plus-Sized Passengers

A new TikTok trend? Nope, Southwest has had the "Customer of Size policy" for over three decades. The policy has been majorly controversial in the past week or two. While many say it is a policy promoting bad lifestyle and health choices, some also state it is just a way to ensure everyone flies with comfort in mind. 

The Trend 

Southwest Airlines, known for its quirky boarding procedure and cheerful demeanor, has garnered recent buzz for its "Customer of Size" policy with a quote new policy for overweight passengers. After a famous plus-size traveller, Kimmy Garis, on TikTok filmed her using it and getting an extra seat and seatbelt extension. 

But this policy has been in place for over 30 years, with Southwest openly stating it's nothing new and that their policy has long been standing with the airline. 

"We've had a long-standing policy for more than 30 years designed to meet the seating needs of Customers who require more than one seat and protect the comfort and safety of everyone onboard," Southwest Airlines states on its website.

The Policy Explained.

So, no worries if you need extra space on your Southwest flight! They have a "Customer of Size" policy that lets you grab an extra seat (or two) for the comfort of you and your neighbors. Think of it like bringing your own personal wingspan enhancer.

The nitty-gritty:

• No judgment, just extra room: They don't ask for measurements or weigh-ins; it's all about comfort. If you feel like you might spill over into the next seat, an extra ticket gives you some breathing (and armrest) space.

• Pre-boarding perks: Snag those extra seats beforehand, and you score early boarding! Choose your comfy seating before the trip begins.

• Refunds with a smile: If you book an extra seat online, don't fret about it. Even if the flight isn't packed, they'll happily refund the cost after your trip. Consider it a "just in case" insurance policy for your comfort.

If you forgot to book an extra seat online, mention the "Customer of Size" policy when checking in. That way, the crew can make sure everything runs smoothly for you.

Bigger Concerns

While the policy seems good on paper, many have raised concerns. For example, Matthew Klint from Live and Lets Fly said: "I'll keep it simple: shame on Southwest for rewarding obesity. Passengers who take up less space are not given a refund and those who require more space due to their own poor choices should pay for it."

While comfort and safety are vital, the ease of buying extra seats can unintentionally normalize unhealthy travel for larger individuals. Instead of seeking lifestyle changes for comfortable single-seat travel, the current setup removes that incentive. A missed opportunity to promote wellness within the aviation industry.