Biden Administration Introduces Historic New Rules to Hold Airlines Accountable for Cancellations and Delays

This morning, President Biden and Transportation Secretary Buttigieg spoke on holding airlines accountable at all times throughout the year, regardless of weather delays, and technical issues.

Buttigieg outlined that, last summer, the United States had experienced "unacceptable rates of delays" even on "blue sky days", using the meltdown of Southwest Airlines as a prime example. Despite this, figures have shown a drop in cancellations to under two percent, a significant improvement even over the busy Spring Break period.

President Biden described the airline industry as a key part of the US economy. However, traveling in the U.S. has proven to be frustrating for most Americans.

In times of cancellations and delays, most airlines now cover not only the refund of the ticket but also the costs of meals and hotels. There is no re-booking fee on most airlines.

A new rule was recently proposed and will soon be implemented in terms of pricing. Airlines will have to display full ticket prices, including baggage fees, WiFi, and other charges. The President described these as "junk fees".

Two critical steps have just been implemented. Firstly, FlightRights.gov is a new website to provide travelers with comprehensive information on how airlines should compensate passengers in times of delays or cancellations. This includes monetary compensation and miles.

Secondly, a historic new rule will make it mandatory for all U.S. airlines to compensate passengers with meals, hotels, taxis, rideshares, and rebooking fees. This will include miles and travel vouchers, all on top of refunding the cost of the airfare. President Biden pointed out that this already happens in Europe, with proof that passenger satisfaction and air traffic flow have improved.

The Biden Administration is confident that these new rules will improve the air travel experience for all.