Tag: passenger experience
NEWS May 19, 2026 United Airlines Flew Passengers Across the Pacific for 13 Hours With No Screens, No Wi-Fi and No Way to Charge Their Devices A routine transpacific journey turned into an uncomfortable test of endurance for passengers aboard United Airlines flight UA-804 after a technical fault rendered the entire cabin entertainment infrastructure inoperable for the full duration of the flight. Read More →
NEWS Apr 27, 2026 Toilet Water Flooded American Airlines Regional Jet From Front to Back at the Gate A deeply unpleasant incident unfolded at Wichita Dwight D. Eisenhower National Airport when passengers aboard an American Airlines regional jet operated by PSA Airlines were forced off the aircraft after a lavatory malfunction caused toilet water to flow the full length of the cabin. Read More →
NEWS Jan 15, 2026 Why Gogo is Refusing to Join the 'Starlink Speed Race' — And Why It's Winning Anyway In a recent interview with AeroXplorer, Gogo's SVP Dave Falberg made it clear: Gogo isn't competing in a speed race against Starlink. Rather, it is competing in a race of reliability and integration. Read More →
ROUTES Jan 05, 2026 LOT Polish Airlines Debuts New Boeing 737 MAX 8 Cabin In a milestone for Central and Eastern European aviation, LOT Polish Airlines officially placed its first Boeing 737 MAX 8 featuring a fully revamped cabin into commercial service on January 2, 2026. Read More →
INFORMATIONAL Apr 08, 2024 The World's Best Airports for Food and Drink In April 2024, Food & Wine released its annual rankings for which airport boasts the best dining and drink options. As the passenger experience consists of far more than just a plane ticket itself, the website ranked the food and drink options as critical components to the enjoyment of air travel. Read More →
INFORMATIONAL Apr 01, 2024 Delta Spent $1 Billion to Show Your Favorite Movies on Its Flights. Here's Why In-flight entertainment is a key part of the passenger experience, especially on long-haul flights. Many airlines have entire teams devoted to providing a strong selection of in-flight entertainment for their passengers. Airlines aim to appeal to film and TV enthusiasts amid the rise of film tourism: making trips based entirely around movies or TV shows. Read More →
INFORMATIONAL Mar 31, 2024 Is It OK to Recline Your Seat on a Flight? Is it okay to recline your seat or not? We explore the pros and cons of doing so and how to avoid potential altercations. Read More →